The new app that gets you a black car or taxi

How It Works


1 Choose Black Car or Taxi

Need a ride? It’s easy! Open the app, check out available vehicles on the map, and select whether you want to ride like a VIP in an upscale, late-model black car or if you prefer to ride more casually in a comfortable taxi cab.

2 Choose Now or Later

Once you decide on a vehicle type, tap either “Ride Now” or “Ride Later” based on when you need to travel. Set your pick-up location and quickly book your ride. Our technology will dispatch a licensed and insured driver to get you on your way.

3 Choose Credit or Cash

Hassle-free payment allows you to pay and tip your driver in one tap. On your first ride, you'll enter a credit card number that is stored securely in our system and will be charged after arriving at your destination. Bonus: If you are riding in a taxi, you have the choice of paying with cash.

App Features


Taxi and Sedan Options

Taxi and Sedan Options


Choose which type of vehicle you want to ride in, based on availability.
Customizable Pickup

Customizable Pickup


Select locations using our list of airports, nearby places, and your favorite and recent addresses.
Seamless Dispatch Technology

Seamless Dispatch Technology


Book a Ride Now and we send the closest available car to you. Or book Ride Later for a future trip.
Real-Time Driver Tracking

Real-Time Driver Tracking


Book a Ride Now and track your driver’s ETA and route to your location.
In-App Cancellation

In-App Cancellation


Cancel a reservation quickly and easily. Read our Cancellation Policy for details.
Driver Rating

Driver Rating


Share your experience by rating your driver in the app once your trip is complete.
Location Recognition

Location Recognition


See the closest cars near your location and how soon one can pick you up.
Up-Front Pricing

Up-Front Pricing


Enter your drop off destination to get an accurate rate quote – no surprises and no surge pricing.
Text Message Updates

Text Message Updates


Get a booking confirmation, and text your driver if you need to coordinate trip details.
Secure, Hassle-Free Payment

Secure, Hassle-Free Payment


Store your credit card safely in the app. We charge your card only after you complete a trip.
Account Login

Account Login


Manage your trip history, payment options, and communication preferences.
24/7 Customer Support

24/7 Customer Support


Our dedicated support team is available via email or phone. Contact us if you need help.

Locations


With a few taps, you can book a private black car or taxi in select cities. Choose a city below to see service details, and select Airports to learn about our scheduled service in over 70 airport locations.

  • Airports
  • Denver
  • Kansas City
More

ExecuCar is our nationwide sedan and SUV service offering an upscale, private ride to and from the airport 24/7. zTrip is the official mobile app of ExecuCar, and you can book scheduled, Ride Later service in any markets served by ExecuCar.


ExecuCar Ride Later Service Zones:

  • Albuquerque, NM (ABQ)
  • Atlanta, GA (ATL)
  • Austin, TX (AUS)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burbank, CA (BUR)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Chicago, IL (MDW, ORD)
  • Colorado Springs, CO
    (COS)
  • Dallas, TX (DAL, DFW)
  • Denver, CO (DEN)
  • Detroit, MI (DTW)
  • Honolulu, HI (HNL)
  • Houston, TX (HOU, IAH)
  • Indianapolis, IN(IND)
  • Jacksonville, FL (JAX)
  • Kansas City, MO (MCI)
  • Las Vegas, NV (LAS)
  • Long Beach, CA (LGB)
  • Long Island, NY (ISP)
  • Los Angeles, CA
    (LAX, LAH, LBH)
  • Manchester, NH (MHT)
  • Maui Kahului, HI (OGG)
  • Memphis, TN (MEM)
  • Miami, FL (MIA)
  • Milwaukee, WI (MKE)
  • Minneapolis, MN (MSP)
  • Nashville, TN (BNA)
  • New Orleans, LA (MSY)
  • New York City, NY (JFK,
    LGA)
  • Newark Liberty, NJ (EWR)
  • Newport News / Williamsburg, VA (PHF)
  • Norfolk/Richmond, VA (ORF)
  • Oakland, CA (OAK)
  • Ontario, CA (ONT)
  • Orange County, CA (SNA)
  • Orlando, FL (MCO, SFB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Philadelphia, PA (PHL)
  • Phoenix, AZ (PHX, AZA)
  • Pittsburgh, PA (PIT)
  • Portland, OR (PDX)
  • Providence, RI (PVD)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Sacramento, CA (SMF)
  • Salt Lake City, UT (SLC)
  • San Diego, CA (SAN)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
  • Seattle, WA (AG1, BFI,  SEA)
  • St. Petersburg-Clearwater,  FL (PIE)
  • Tampa Bay, FL (TPA)
  • Washington, DC (DCA, IAD)
  • International Locations:
  • Amsterdam, NL (AMS)
  • Cabo San Lucas, Mexico (SJD)
  • Cancun, Mexico (CUN)
  • London, UK (LCY, LGW, LHR, Eurostar)

Enter your pick-up and drop-off locations in the app to receive an accurate rate quote. All zTrip rates include gratuity except for airport transfers. Service rates may vary over time. See our Cancellation Policy.

Denver

Available Vehicle Types:

Black Sedan Yellow Taxi


Ride Now Service Zones:

  • Denver International Airport (DEN)
  • Downtown Denver

Ride Later Service Zones:

  • Arvada
  • Aurora
  • Brighton
  • Broomfield
  • Castle Rock
  • Cherry Creek
  • Commerce City
  • Golden
  • Highlands Ranch
  • Ken Caryl
  • Lafayette
  • Lakewood
  • Littleton
  • Parker
  • Thornton
  • Westminster
  • Wheat Ridge

Enter your pick-up and drop-off locations in the app to receive an accurate rate quote. All zTrip rates include gratuity except for airport transfers. Service rates may vary over time. See our Cancellation Policy.

Kansas City

Available Vehicle Types:

Black Sedan Blue Van

Ride Now Service Zones:

  • Kansas City International Airport (MCI)
  • Briarcliff
  • Brookside
  • Cross Roads
  • Downtown Kansas City
  • Leawood
  • Lees Summit
  • Lenexa
  • Merriam
  • Mission Hills
  • Olathe
  • Overland Park
  • Power & Light / Sprint Center
  • Prairie Village
  • Riverside
  • Plaza
  • River Market
  • Riverside
  • Shawnee

Ride Later Service Zones:

  • Gladstone
  • Kansas City
  • Leawood
  • Lenexa
  • Merriam
  • Mission
  • North Kansas City
  • Overland Park
  • Parkville
  • Prairie Village
  • Riverside
  • Shawnee

Enter your pick-up and drop-off locations in the app to receive an accurate rate quote. All zTrip rates include gratuity except for airport transfers. Service rates may vary over time. See our Cancellation Policy.

  • Orlando
  • Phoenix
  • Tampa
Orlando

Available Vehicle Types:

Black Sedan Blue Van

Ride Now Service Zones:

  • Orlando International Airport (MCO)

Ride Later Service Zones:

  • Altamonte Springs
  • Casselberry
  • Maitland
  • St. Cloud
  • Winter Garden
  • Winter Park

Enter your pick-up and drop-off locations in the app to receive an accurate rate quote. All zTrip rates include gratuity except for airport transfers. Service rates may vary over time. See our Cancellation Policy.

Phoenix

Available Vehicle Types:

Black Sedan

Ride Now Service Zones:

  • Phoenix Sky Harbor International Airport (PHX)
  • Phoenix metro area

Ride Later Service Zones:

  • Phoenix metro area
  • Carefree
  • Cave Creek
  • Chandler
  • Fountain Hills
  • Gilbert
  • Glendale
  • Goodyear
  • Laveen
  • Mesa
  • Peoria
  • Queen Creek
  • Scottsdale
  • Sun City/Sun City West
  • Surprise
  • Tempe

Enter your pick-up and drop-off locations in the app to receive an accurate rate quote. All zTrip rates include gratuity except for airport transfers. Service rates may vary over time. See our Cancellation Policy.

Tampa

Available Vehicle Types:

Black Sedan

Ride Now Service Zones:

  • Tampa International Airport (TPA)

Ride Later Service Zones:

  • Hillsborough County
  • North Clearwater
  • Palm Harbor
  • Pasco County
  • South Saint Petersburg
  • Gulfport
  • South Pasadena

Enter your pick-up and drop-off locations in the app to receive an accurate rate quote. All zTrip rates include gratuity except for airport transfers. Service rates may vary over time. See our Cancellation Policy.

About


zTrip is a new smartphone app that lets you book a black car or taxi in seconds. You can book for now, for later today, or for later this week! Our service is backed by over 25 years of trusted customer support and professionally-licensed and insured drivers. With zTrip, you can expect a great ride.

zTrip is owned and operated by Transdev, the leading provider of passenger ground transportation services in North America.

Help/FAQs


Questions? We have answers. Choose a topic from the list below. If you don’t find your answer here, contact us for help.

MOBILE APP AND TRANSPORTATION SERVICES

How do I report a service issue?
A service issue should be reported through the Contact page or by calling 1 (855) MY ZTRIP (699-8747).
Where can I send feedback or ideas?
We’d love to hear from you! Feedback or ideas can be shared through the Contact page.
Can I talk to a live person?
Absolutely! Customer Care is available 24/7 via email at customercare@ztrip.com or via phone at 1 (855) MY ZTRIP (699-8747). For quickest response, please call.
What are the hours of operation?
You can use the zTrip app to book a ride 24/7. Ride Now availability is dependent on demand as well as vehicle availability. We do not guarantee availability of vehicles at all times.
Is zTrip available where I live?
zTrip is available in more than 70 markets currently if you’re making advance reservations for ExecuCar private sedan service. The Ride Now feature is currently offered in these locations. To suggest a city for expansion of either black car or taxi service, please contact us. To be notified of expansions into other cities, as well as other updates to our service, sign up for emails in the footer menu below.
When will you expand the Ride Now feature to my city?
Great question! We have not yet expanded zTrip’s Ride Now to all U.S. locations. To be notified of expansions into other cities, as well as other changes to our service, please sign up for emails in the footer menu below.

DRIVERS

Who are the drivers?
zTrip is the official app of multiple, established black car and taxi companies, including the nationwide private sedan service ExecuCar. Drivers are franchise owners or independent owner operators working with our designated providers. Just like any business owner, our operators want to provide the best service possible.
Can I request a specific driver?
No. As service is based on vehicle availability closest to your pickup location, specific operators cannot be requested at this time.
How do I give driver feedback?
Once your trip is complete, rate your driver directly in the app. Or provide feedback through the Contact page.
How do I become a zTrip driver?
We are always looking for qualified, service-oriented franchise owners and independent owner operators to become part of the zTrip fleet. To inquire about opportunities, please contact the local sales team for more details. For opportunities with ExecuCar, visit ExecuCar.com/Opportunities.

VEHICLES

How do I request a vehicle to pick me up now?
Using zTrip with an iPhone or Android app:

  • Download the free zTrip app from iTunes or Android Marketplace .
  • Open the zTrip app and follow the instructions to sign up for a free user account.
  • Choose between the Taxi and Black Car options, then select Ride Now or “Ride later.” Options will vary by location.
  • For “Ride now,” you will see a map and a red pin. Position the pin on the map where you would like to be picked up. You can also select the location bar and manually type in your location.
  • Once you’ve identified your pick-up location, enter your drop-off location or select “I will tell the driver.”
  • zTrip will send a text message with your confirmation and operator’s phone number.
  • zTrip stores your credit card on file, so payments (tip included) are automatic and hassle free. Note: Airport transfers do not include gratuity.
  • If you no longer need your ride, press “Cancel”. You can cancel a ride at any time; however, you will incur a $10 cancellation fee for black car service. Lucky for you, we do not assess a cancellation fee for either Ride Now or Ride Later taxi reservations.
How many passengers can fit in a vehicle?
Four (4) passengers will fit in a sedan, and six (6) passengers will fit in an SUV. For airport transfers, additional luggage and large items may reduce the number of individuals who can be seated comfortably.
I left something in the car. What do I do?
Immediately notify your operator by calling the phone number provided in your trip confirmation. If you are unable to reach the operator, quickly contact our Customer Care team at 1 (855) MY ZTRIP (699-8747). The sooner you contact zTrip, the higher your chance the item will be returned to you. Customer Care can be reached most immediately by phone. If the lost item is found, we will do whatever we can to ensure its return to you.

We are not responsible for items left behind during use of our service.
Can I request a specific type of vehicle?
For Ride Now services, you can choose between a taxi and black car dependent on availability. The black car service may come in the form of a sedan or SUV, though there is no option to select between the two.

For Ride Later reservations, our black car service includes a choice of sedan or SUV where available.
Can I request multiple vehicles?
zTrip only permits vehicles to be booked individually. For assistance with multiple vehicles or large groups, please contact us.
Can I request a vehicle for another person?
You can request a vehicle for another person using your account, but the charges will be applied to the original user account through which it was booked. For this reason, we advise each user set up an individual account.

ACCOUNT MANAGEMENT

Is there a cost to create an account?
No; download of our app, user account setup, and vehicle search are totally free.

However, to register as a user and begin booking rides, you will be required to enter credit card information. If only one card is listed, it will be charged for any rides you take. Multiple cards and direct bill accounts can be stored within the app for future use.
How do I create an account?
You can create an account from inside the application. Simply download zTrip to your iPhone or Android mobile device. Once it’s installed, open the app by tapping the icon. You will be given two options: (1) Log In and (2) Register. Tap “Register” and the app will walk you through the process quickly and easily.
Can I save frequent pickup and destinations points?
Absolutely! Once you enter an address, through GPS pinpointing or manual entry, it is saved in your user profile automatically. To access it later, tap “Favorites and Recent” when prompted to select pick-up or drop off location.
How do I retrieve or reset my password?
To retrieve a lost password, or to reset one, open the zTrip app and click “Forgot Password?” The app will walk you through the rest.
How do I delete my zTrip account?
Currently, we do not offer the ability to delete a zTrip account. However, you are able to delete your credit card info from your account. Future versions will include the delete functionality.

PRICING/BILLING

Are rates the same for all vehicles?
No, rates will vary based on distance traveled.
Do you charge per person or per vehicle?
We charge only per vehicle. For sedans, this means you can bring along up to three people and pay the same price. For SUVs, you can ride with up to five! Please be mindful when bringing large items or luggage that vehicle space is limited.

Extra stops are an additional $10 per stop.
How do I redeem a promotional credit code or discount code?
zTrip offers promotional credits in the form of alphanumeric codes. To redeem, open the app and tap the hamburger icon on the top right. Tap "zTrip Credits" to enter your credit code. Credits automatically apply to your next ride. Larger credits may spread across multiple bookings.

Fare discount codes are only available on advanced booked airport transfers. Enter your five-digit code in the discount code field during the booking process.

Credit codes and discounts cannot be applied to reservations made by phone.
How is pricing calculated?
When booking a ride, enter both the pick-up and drop-off locations to get a rate quote. Pricing is calculated based on expected distance. It will not change unless the details of your request changes before you exit the vehicle.
Can I use more than one credit card?
zTrip allows users to store more than one credit card. The application is not currently able to split fares between multiple accounts, credit cards, or methods of payment.
Should I tip my driver? If so, how much?
All zTrip rates include gratuity, except for airport transfers. The standard gratuity for airport transfers is between 15% and 20%. We recommend 18%.
Will I get charged a fee if I cancel my ride?
Lucky for you, we do not assess a cancellation fee for either Ride Now or Ride Later taxi reservations.

For black car Ride Now reservations, you can cancel at any time; however, you will incur a $10 cancellation fee. Because booking a ride dispatches a vehicle, this fee is a concession to our operators for time and fuel expense. To cancel a Ride Now reservation, you must select the “Cancel” button inside the app.

For scheduled Ride Later reservations, we will refund payment if cancelled more than one (1) hour prior to pick-up time. We cannot refund payment if cancelled with less than one hour notice prior to scheduled pick-up time. Please review our Cancellation Policy page for full details.
What should I do if I have a billing issue?
Contact us to report a billing issue.
Do I pay for tolls?
All tolls are included in our flat rate pricing.
Can I earn frequent flyer points or miles when I use zTrip? If so, how?
When you book an airport transfer using the "Black Car Later" option, frequent flyer points or miles are available through select airline partners. We offer 150 points or miles each way, 300 round-trip with Delta Air Lines SkyMiles®, Frontier Airlines EarlyReturns®, Southwest Airlines Rapid Rewards®, United Airlines MileagePlus®, and US Airways Dividend Miles®.

Offer not valid for phone reservations. Your frequent flyer account number must be entered in the appropriate field at the time of booking in order to receive points or miles. The name on the reservation must match the name on the frequent flyer account to qualify. Only one person per reservation may earn points or miles. Please allow 6-8 weeks for points or miles to post to your account.

APP AND WEBSITE TROUBLESHOOTING

How do I cancel a reservation?
To cancel a reservation: Open the zTrip app, tap the hamburger menu on the top right (the three-lined button), and select "My Reservations". From there, you can cancel any pending reservations or review completed trips.
Why isn’t my login working?
If for any reason you are unable to log in and have double-checked that the login is accurate, please close and restart the application. If it continues to be a problem, reset your password using the "Forgot Password" function on the login screen. If that does not work, we recommend a complete uninstall and reinstall.

If these steps do not work, please contact us.
Why doesn’t the app recognize my exact location?
One of the most common reasons that a user’s exact location cannot be determined is the GPS settings on his/her phone. They may not be turned on or may have timed out due to low battery.

If you have ongoing problems with the application, please uninstall and reinstall. If that does not work, please contact us.
What do I do if the app freezes?
If zTrip freezes while in use, close the program and restart. If it freezes in the middle of a transaction, but you do not make it to the confirmation page, please begin the process again as it has not been captured by our system, and your trip has not been booked.
What if I don’t have an iPhone or Android? Can I still use zTrip?
Absolutely. Our contact center is open 24 hours a day, 7 days a week. For booking assistance, call 1 (855) MY ZTRIP (699-8747).

POLICIES

What’s your cancellation policy?
Lucky for you, we do not assess a cancellation fee for either Ride Now or Ride Later taxi reservations.

When it comes to black car service, or Ride Now reservations, a cancellation incurs a $10 fee, but can be made at any time prior to pick-up. This fee is a concession to our operators for time and fuel expense following dispatch to your location. To cancel a “Ride now” reservation, you must select the “Cancel” button inside the app.

If for any reason the operator cannot find you at the designated pick-up location and cannot reach you for further instruction, your ride is treated as a cancellation, including the $10 cancellation fee.

If for any reason the operator does not show up within the expected pick-up time, the customer may cancel the ride. If cancellation incurs a cancellation fee as a result, please contact Customer Care via email at customercare@ztrip.com or via phone at 1 (855) MY ZTRIP (699-8747) for a refund.

For scheduled Ride Later reservations, we will refund payment if cancelled more than one (1) hour prior to pick-up time. We cannot refund payment if cancelled with less than one hour notice prior to pick-up time or in the event of a reservation abandonment. Note that Dispatch will occasionally accommodate changes to reservations within this one-hour window. This policy also applies if you schedule a “Ride later” reservation within the one-hour window.

View our complete Terms of Service.
What’s your pet policy?
We allow pets onto our vehicles, with some restrictions. All pets, excluding service animals, must be kenneled. Pets less than 25 lbs may be held in a lap carrier; pets larger than 25 lbs may require special arrangements.

Per ADA requirements, service animals are permitted on our vehicles. Please be mindful of vehicle size while booking rides with a service animal.
What’s your policy for babies and minors?
Infants and children are always welcome. Please be mindful of passenger count when booking a ride as children are not permitted to ride in laps and, dependent on local laws, will likely require a child safety seat. We do not provide car seats at this time.

Our operators follow the state laws for child safety restraints to provide service. Learn more about child safety seat requirements. A passenger must be 16 or older to ride alone in a vehicle without an adult guardian.
I accidentally damaged a vehicle. What’s your cleaning policy?
We understand accidents happen, yet our operators are required to maintain clean, sleek, comfortable vehicles for your riding pleasure. Please be aware a cleaning fee may be charged to a passenger in the event of vomiting, a child or pet mishap, or any accident involving the passenger that damages the interior or exterior of a vehicle. The exact cleaning fee will be determined based on the extent of damages. The passenger will be notified if any such fee is to be incurred.
Contact Us

Expect
a great ride
Book for now or book for later