MOBILE APP AND TRANSPORTATION SERVICES
A service issue should be reported through the
Contact page or by calling 1 (855) MY ZTRIP (699-8747).
We’d love to hear from you! Feedback or ideas can be shared through the
Absolutely! Customer Care is available 24/7 via email at email@example.com or via phone
at 1 (855) MY ZTRIP (699-8747). For quickest response, please call.
You can use the zTrip app to book a ride 24/7. “Ride now” availability
is dependent on demand as well as vehicle availability. We do not guarantee availability
of vehicles at all times.
zTrip is available in more than 60 markets currently if you’re making advance
reservations for ExecuCar private sedan service. The “Ride now” feature
is currently offered in these locations.
To suggest a city for expansion of either black car or taxi service, please contact us. To be notified of expansions into other
cities, as well as other updates to our service, sign up for emails in the footer
Great question! We have not yet expanded zTrip’s “Ride now” to
all U.S. locations. To be notified of expansions into other cities, as well as other
changes to our service, please sign up for emails in the footer menu below.
zTrip is the official app of multiple, established black car and taxi companies,
including the nationwide private sedan service ExecuCar. Drivers are franchise owners
or independent owner operators working with our designated providers. Just like
any business owner, our operators want to provide the best service possible.
No. As service is based on vehicle availability closest to your pickup location,
specific operators cannot be requested at this time.
To provide feedback on how an operator is doing, please share details of your experience
through the Contact page.
We are always looking for qualified, service-oriented franchise owners and independent
owner operators to become part of the zTrip fleet. To inquire about opportunities,
please contact the local sales team for more details. For opportunities with ExecuCar,
Using zTrip with an iPhone or Android app:
- Download the free zTrip app from
- Open the zTrip app and follow the instructions to sign up for a free user account.
- Choose between the Taxi and Black Car options, then select “Ride now”
or “Ride later.” Options will vary by location.
- For “Ride now,” you will see a map and a red pin. Position the pin on
the map where you would like to be picked up. You can also select the location bar
and manually type in your location.
- Once you’ve identified your pick-up location, enter your drop-off location
or select “I will tell the driver.”
- zTrip will send a text message with your confirmation and operator’s phone
- zTrip stores your credit card on file, so payments (tip included) are automatic
and hassle free. Note: Airport transfers do not include gratuity.
- If you no longer need your ride, press “Cancel”. You can cancel a ride
at any time; however, you will incur a $10 cancellation fee.
Four (4) passengers will fit in a sedan, and six (6) passengers will fit in an SUV.
For airport transfers, additional luggage and large items may reduce the number
of individuals who can be seated comfortably.
Immediately notify your operator by calling the phone number provided in your trip
confirmation. If you are unable to reach the operator, quickly contact our Customer
Care team at 1 (855) MY ZTRIP (699-8747). The sooner you contact zTrip, the higher
your chance the item will be returned to you. Customer Care can be reached most
immediately by phone. If the lost item is found, we will do whatever we can to ensure
its return to you.
We are not responsible for items left behind during use of our service.
For “Ride now” services, you can choose between a taxi and black car
dependent on availability. The black car service may come in the form of a sedan
or SUV, though there is no option to select between the two.
For “Ride later” reservations, our black car service includes a choice
of sedan or SUV where available.
zTrip only permits vehicles to be booked individually. For assistance with multiple
vehicles or large groups, please visit the Groups
You can request a vehicle for another person using your account, but the charges
will be applied to the original user account through which it was booked. For this
reason, we advise each user set up an individual account.
No; download of our app, user account setup, and vehicle search are totally free.
However, to register as a user and begin booking rides, you will be required to
enter credit card information. If only one card is listed, it will be charged for
any rides you take. Multiple cards and direct bill accounts can be stored within
the app for future use.
You can create an account from inside the application. Simply download zTrip to
your iPhone or Android mobile device. Once it’s installed, open the app by
tapping the icon. You will be given two options: (1) Log In and (2) Register. Tap
“Register” and the app will walk you through the process quickly and
Absolutely! Once you enter an address, through GPS pinpointing or manual entry,
it is saved in your user profile automatically. To access it later, tap “Previous
Locations” when prompted to Select Pickup Location.
To retrieve a lost password, or to reset one, open the zTrip app and click “Forgot
Password?” The app will walk you through the rest.
Currently, we do not offer the ability to delete a zTrip account. However, you are
able to delete your credit card info from your account. Future versions will include
the delete functionality.
No, rates will vary based on distance traveled.
We charge only per vehicle. For sedans, this means you can bring along up to three
people and pay the same price. For SUVs, you can ride with up to five! Please be
mindful when bringing large items or luggage that vehicle space is limited.
Extra stops are an additional $10 per stop.
zTrip offers promotional credits in the form of alphanumeric
codes. To redeem, open the app and tap the icon that looks like a credit card on
the top right. Tap "Add Promotion Code" to load your credit. Credits automatically
apply to your next ride. Larger credits may spread across multiple bookings.
Fare discount codes are only available on advanced booked airport transfers. Enter
your five-digit code in the discount code field during the booking process.
Promo credits and discounts cannot be applied to reservations made by phone.
For “Ride now” reservations, when both the pick-up and drop-off locations
are entered at time of booking, a flat rate is quoted at the time of booking. Pricing
is calculated based on expected distance. It will not change unless the details
of your request changes before you exit the vehicle.
If you do not provide a drop-off location at time of booking, and instead select
the “I will tell the driver” option, you will be given a rate including
the pick-up fee and additional per-mile fee.
zTrip allows users to store more than one credit card. The application is not currently
able to split fares between multiple accounts, credit cards, or methods of payment.
All zTrip rates include gratuity, except for airport transfers. The standard gratuity
for airport transfers is between 15% and 20%. We recommend 18%.
For “Ride now” reservations, you can cancel at any time; however, you
will incur a $10 cancellation fee. Because booking a ride dispatches a vehicle,
this fee is a concession to our operators for time and fuel expense. To cancel a
“Ride now” reservation, you must select the “Cancel” button
inside the app.
For scheduled “Ride later” reservations,
we will refund payment if cancelled more than one (1) hour prior to pick-up time.
We cannot refund payment if cancelled with less than one hour notice prior to scheduled
pick-up time. Please review our
Cancellation Policy page for full details.
A billing issue should be reported through the
Contact page or by calling 1 (855) MY ZTRIP (699-8747).
All tolls are included in our flat rate pricing.
When you book an airport transfer using the "Black Car Later" option, frequent flyer
points or miles are available through select airline partners. We offer 150 points
or miles each way, 300 round-trip with Delta Air Lines SkyMiles®, Frontier Airlines
EarlyReturns®, Southwest Airlines Rapid Rewards®, United Airlines MileagePlus®,
and US Airways Dividend Miles®.
Offer not valid for phone reservations. Your frequent flyer account number must
be entered in the appropriate field at the time of booking in order to receive points
or miles. The name on the reservation must match the name on the frequent flyer
account to qualify. Only one person per reservation may earn points or miles. Please
allow 6-8 weeks for points or miles to post to your account.
APP AND WEBSITE TROUBLESHOOTING
To cancel a reservation: Open the zTrip app, click the Settings icon, which looks
like a gear, and select “My Reservations.” From there, you can cancel
any pending reservations or review completed bookings.
If for any reason you are unable to log in and have double-checked that the login
is accurate, please close and restart the application. If it continues to be a problem,
reset your password using the “Forgot Password” function on the login
screen. If that does not work, we recommend a complete uninstall and reinstall.
If these steps do not work, please contact IT at firstname.lastname@example.org.
One of the most common reasons that a user’s exact location cannot be determined
is the GPS settings on his/her phone. They may not be turned on or may have timed
out due to low battery.
If you have ongoing problems with the application, please uninstall and reinstall.
If that does not work, please contact email@example.com.
If zTrip freezes while in use, close the program and restart. If it freezes in the
middle of a transaction, but you do not make it to the confirmation page, please
begin the process again as it has not been captured by our system, and your trip
has not been booked.
Absolutely. Our contact center is open 24 hours a day, 7 days a week. For booking
assistance, call 1 (855) MY ZTRIP (699-8747).
For “Ride now” reservations, a cancellation incurs a $10 fee, but can
be made at any time prior to pick-up. This fee is a concession to our operators
for time and fuel expense following dispatch to your location. To cancel a “Ride
now” reservation, you must select the “Cancel” button inside the
If for any reason the operator cannot find you at the designated pick-up location
and cannot reach you for further instruction, your ride is treated as a cancellation,
including the $10 cancellation fee.
If for any reason the operator does not show up within the expected pick-up time,
the customer may cancel the ride. If cancellation incurs a cancellation fee as a
result, please contact Customer Care via email at firstname.lastname@example.org or via phone
at (855) MY ZTRIP (699-8747) for a refund.
For scheduled “Ride later” reservations, we will refund payment if cancelled
more than one (1) hour prior to pick-up time. We cannot refund payment if cancelled
with less than one hour notice prior to pick-up time or in the event of a Reservation
Abandonment. Note that Dispatch will occasionally accommodate changes to reservations
within this one-hour window. This policy also applies if you schedule a “Ride
later” reservation within the one-hour window.
View our complete Terms of Service.
We allow pets onto our vehicles, with some restrictions. All pets, excluding service
animals, must be kenneled. Pets less than 25 lbs may be held in a lap carrier; pets
larger than 25 lbs may require special arrangements.
Per ADA requirements, service animals are permitted on our vehicles. Please be mindful
of vehicle size while booking rides with a service animal.
Infants and children are always welcome. Please be mindful of passenger count when
booking a ride as children are not permitted to ride in laps and, dependent on local
laws, will likely require a child safety seat. We do not provide car seats at this
Our operators follow the state laws for child safety restraints to provide service.
Learn more about child safety seat requirements. A passenger must be 16 or older to ride alone in a vehicle without an adult guardian.
We understand accidents happen, yet our operators are required to maintain clean,
sleek, comfortable vehicles for your riding pleasure. Please be aware a cleaning
fee may be charged to a passenger in the event of vomiting, a child or pet mishap,
or any accident involving the passenger that damages the interior or exterior of
a vehicle. The exact cleaning fee will be determined based on the extent of damages.
The passenger will be notified if any such fee is to be incurred.