Terms & Conditions


Thank you for choosing zTrip, a subsidiary of WHC zTrip, LLC (the “Company”).

Installing or using any associated application supplied by the Company, whether through the Site, zTrip app, via telephone, or other offered communication method, with the purpose to enable you to use the Company’s services to make transportation reservations, facilitate communications with Operators (as defined below), and collect and remit fees and payments, in each case on behalf of Operators (the “Service”), you (the “User”) hereby expressly acknowledge and agree to be bound by the terms and conditions of the Terms of Use (the “Terms”), and any future amendments and additions to these Terms as published from time to time at www.ztrip.com/terms or through the Service.

If you do not agree with these Terms, do not access and use the Service.

The Company reserves the right to modify the Terms, and to make changes to any of Services and the products, prices, or programs to which the Services relate, as described herein, at any time, without notice.

Continued use of the Service after any such changes shall constitute your consent to such changes. You are responsible for regularly reviewing these Terms.

By using the Service, you represent and warrant that:

  • You are at least 16 years old.
  • You have the right, authority and capacity to abide by these Terms.
  • You will not authorize others to use your user status.
  • You will not transfer your user account.
  • You agree to comply with all local applicable laws during use of the Service.
  • You also agree to indemnify, defend, and hold harmless the Company and its partners from and against any and all claims, demands, proceedings, suits, and actions arising from your use of this Service.

This site may contain inaccuracies or typographical errors and the Company may change or improve the content of this website at any time and without notice.

SMS, standard messaging charges will apply. The use of the Service is at your own risk.

By using the Service, you also agree that:

  • You will only use the Service for lawful purposes.
  • You will not try to harm or interrupt the Service in any way whatsoever.
  • You will not copy, or distribute the Service or other content without written permission from the Company.
  • You will protect the confidentiality of your account password and any other sensitive information provided.
  • You will provide us with proof of identity, as requested, especially that of minors attempting to ride alone.


Transportation is provided via third party transportation providers. The vehicle operator (the “Operator”) offers transportation services which may be scheduled through use of the zTrip app or other Services provided by the Company. Through the agreements described above, the Company offers information and services to Users on behalf of its Operators to ensure transportation service delivery by Operators. Company does not and does not intend to directly provide transportation services.

Responsibility to accept and complete reservations made through our Service are dependent on the Operator. The Company is responsible for (1) ensuring effective, timely transmission of information to enable the arrangement of transportation services between the User and Operator and (2) using commercially reasonable efforts to arrange transportation services from a comparable substitute provider, or arrange for a refund of reservation fees, in the event the scheduled Operator does not complete the reservation.


The Service is available 24 hours a day, 7 days a week. For “Pick me up now” bookings, Operators do not guarantee availability of vehicles at all times. Transportation services are dependent on both user demand and Operator availability. For advance reservations, we will arrange transportation by an Operator based on the terms in the reservation. If for any reason we are unable to arrange services from and Operator, we may arrange a reservation with a different provider of approximate or better quality to complete the reservation.


Wait times will vary for “Pick me up now” service, dependent on traffic, weather, and vehicle availability. Users are encouraged to monitor the estimated wait time using the Service. For advance reservations, we will arrange for an Operator to arrive on or before the scheduled time of pickup at the location entered by the User. If, for some reason, the Operator does not arrive as scheduled, the User must call the number provided and we will user commercially reasonable effort to arrange for services from a substitute Operator. The User is responsible for being available by phone in the event the Operator calls for assistance, such as to be let into a gated community, at or near the time of pickup.

Travel Times and Delays

zTrip and its partners are not responsible for significant delays in anticipated arrival due to traffic, extreme weather, road construction, or other unforeseen circumstances. Users are responsible for requesting a vehicle in enough time to make any necessary appointments, including flights.


For “Pick me up now” reservations, Users can cancel a zTrip ride at any time up to the minute before arrival. The User may be assessed up to a $10 cancellation fee. If for any reason the Operator cannot find the User at the designated pick-up location and cannot reach him or her for further instruction, the ride is treated as a cancellation, and may be assessed up to the $10 cancellation fee.

For advance reservations, we cannot refund payment if canceled with less than four (4) hours notice prior to pick-up time, or in the event of a no-show. No-shows result when the Operator cannot find the User at the designated pick-up location and cannot reach them for further instruction. This includes bookings made within four hours of pickup time. Users can cancel their trip in advance of the four hour window for a full refund using the mobile app or by calling 1 (855) MY ZTRIP (699-8747).

Cancellation Fee

This $10 cancellation fee goes to the Operator as a concession for time and fuel spent on the booking once it has been dispatched.


Lost and Found

The Company and its Operators are not liable for lost items left behind in any vehicle by a User. However, we do want to help Users reunite with lost items, whenever possible. If an item is lost, the Company recommends Users immediately follow the protocol to increase the likelihood of recovery.

  1. Call the Operator using the number provided on your confirmation.
  2. If the Operator cannot be reached, call Customer Care at 1 (855) MY ZTRIP (699-8747) .
  3. If the Operator finds your item, either the Operator or Customer Advocacy may notify you. The Company will do one of the following:
    1. Bring the item(s) to the User: Operator will correspond with you directly to arrange delivery. A delivery fee may be charged by the Operator.
    2. Bring the item(s) to the Company’s local service center: The Company, or your Operator, will notify you of how and when the item will be available for pickup.
    3. Mail the item to the User: This option is provided for out-of-area and international Users. The User must provide a shipping address for this option. Shipping fees will be marked payable on delivery; user will be responsible for related shipping costs.

If your item is found, it may take 2-3 business days for Customer Care to notify you. The Customer Advocacy team, which provides lost and found support at the national level, is open Monday through Friday between 9:00 AM and 5:00 PM CST. It is closed on weekends.

Damaged Items

While our Operators take great care in securing your possessions, normal wear and tear to personal items is typical of the handling process during transportation. The Company and/or operator is not responsible for damage due to this handling process. Transporting large items, such as luggage, may result in scratches, dings, and nicks. It is your responsibility to ensure any belongings kept with you in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using an Operator’s transportation services. If you are transporting fragile items, please notify the Operator. The User must report significant damage to any personal items during use of the Service immediately to Customer Care at 1 (855) MY ZTRIP (699-8747) so we may communicate the report to the Operator. The Operator or its agent reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.


A clean, tidy vehicle is essential to continued success for our Operators. Damage caused by the User to the interior or exterior of a zTrip vehicle during a ride, such as vomiting or pet accidents, may result in a cleaning fee, dependent on the damage. Fees will be assessed and charged to the User only when applicable, and only after the User has been notified.



Operator rates will vary based on selected service type and distance traveled. When both the pickup and drop-off locations are entered at time of booking, an estimate is quoted at the time of booking. Pricing is calculated based on expected distance. Rates may change based on trip route, traffic delays and applicable state or municipal regulations.

If the User does not provide a drop-off- location, and instead selects the “I Will Tell the Driver” option, he or she will be given a rate including the pick-up fee and additional per-mile fee. Tolls are included in the calculated cost of the ride.

All amounts stated in these Terms are charged by Operators and collected by the Company on behalf of Operators.


Any fees incurred are charged at the time of booking and are refundable following the terms outlined in the Cancellation Policy above.

Additional Fees

The following additional fees may be applied, as needed:

  • Large items and excess baggage: $10.00 flat
  • Extra Stops: $10.00 per stop
  • Pets: $0.00

Vouchers and Discounts

Vouchers and discounted future rides are not available for Users at this time. These maybe available from time to time and their use, terms and conditions will be established by the voucher and/or discount that is made available.


Infants and children are permitted. Each child will count as a single passenger, and take up one available seat. Children are not permitted to ride in laps and will likely require a child safety seat. We do not provide car seats at this time.

Users under the age of 16 are not permitted to use the Service without an adult guardian present for the entire duration. Operators may refuse service if a child is not old enough to ride alone or is lacking an adult guardian.


Pets are permitted with advance reservations. All pets, excluding Service Animals, must be kenneled. Pets less than 25 lbs may be held in a lap carrier; pets larger than 25 lbs may require special arrangements. All pets must be properly secured within the carrier at all times.

Per ADA requirements, Service Animals are permitted on our Operator’s vehicles. Please be mindful of vehicle size while booking rides with a Service Animal.


Use of the Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. The Company and its partners are not responsible for delays, delivery failures, or other damage resulting from such problems or for delays or issues arising from incompatible devices.


Users are encouraged to notify us of their experience, good or bad. In the event of transportation service failure, Operators may provide compensation as determined based on the nature of the incident, and Users may receive compensation in the form of a partial or complete refund, reservation credits, or through other means. Neither the Company nor an Operator is responsible for amounts greater than the cost of the services booked.


When User provides information for travel, the User agrees that the information will be accurate. Additionally, it is the User’s responsibility to ensure download of the correct application for this Service. We are not responsible for mistakes made by Users while using the Service. This includes incorrect pickup or drop-off- locations, requested pickup times, contact information – especially the phone number which is so critical to service delivery – or any other information entered while using the Service. Users are encouraged to consider the following while booking:

  • Vehicle size is limited.
  • Each passenger requires his or her own seat.
  • Luggage must be stored securely in the rear of vehicle.
  • Times of high demand will limit vehicle availability and speed of pickup.
  • Our pet policy (above) requires all pets be kenneled

Privacy Policy

zTrip Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ztrip.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Device Information that we collect from you for other marketing activities including but not limited to: Advertising, Retargeting, Email Marketing, and Text Message Marketing.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you apply to be a driver through the Site, we will maintain your Application Information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age of 18.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ztrip.com.